Focus Referrals
In the fast paced environment of a UK veterinary clinic, efficient operations are essential for delivering first-class care to furry patients. Vets often face the challenge maintain a clean and sanitized environment while handling lots of dirty linens, towels and bedding due to the constant flow of animals and procedures. It is essential to establish appropriate laundry methods and a reliable partner for the supply of equipment in order to avoid increased operational costs, longer turnaround times or potential hygiene concerns.
Focus Referrals in Banbury, Oxfordshire – led by Mike and Alice Rhodes, has emerged as a leading practice in the field of veterinary eye surgery. Focus Referrals had been relying on non-Miele machines: a sluice washer, and a condenser dryer, both classified as semi-commercial. However, when the bearings failed on one of the washers it was rendered beyond economic repair and the need for a change became evident. In their quest to find a new solution, Focus Referrals got in touch with Miele trusted partner Forbes for their laundry expertise.
In the process of evaluating their quotations, Forbes Professional consultant Tim Ledger led an in-depth survey with the best option being presented as the Miele PWM908 Sluice. This gave the clinic access to Miele’s cutting-edge technology alongside Forbes’ multi-award-winning service support. Forbes worked to create a tailored solution to suit the clinics unique requirements and the specified Miele washing machine is compliant to Regulation 4 Category 5 with both sluice and chemical disinfection which meets the stringent requirements of a veterinary or healthcare environment.
The transition to Miele's commercial laundry equipment was seamless, thanks to Forbes Professional's expertise. The installation of advanced Miele commercial laundry equipment was strategically planned to minimise disruption to the clinic's daily operations. Staff received comprehensive training on operating the equipment and implementing best practices for laundry management.
This marked the beginning of a transformational journey, as the superior equipment not only met but exceeded their laundry requirements. Focus Referrals’ relationship with Forbes has organically grown from there. When their previous dryer encountered issues Mike and Alice knew precisely who to turn to. Again, Forbes’ consultant worked closely with them to ensure that we specified the best laundry equipment for their surgery. Miele’s PDR508 Heat Pump dryers are an ideal choice for such an installation, working in perfect harmony with the Miele commercial washers. Not only are they highly robust and durable but they are incredibly efficient to run, consuming up to 70% less than standard condenser dryers.
The utilisation of Miele’s exquisitely engineered commercial laundry equipment not only streamlined their processes, but it aligns with Focus Referral’s sustainability commitments, revolutionising their operations and ensuring optimum hygiene standards are maintained. Going forward, Focus Referrals will be supported by Forbes’ trusted winning service responses to enable them to focus on their core mission of providing first-class veterinary eye surgery services.
