PWM 920 [SD DV DD]

Professional washing machine, steam heating (direct) with detergent drawer, M Touch Pro Plus – freely programmable.

Drum volume 180 l, load size 20 kg
Top cleaning & consumption values – innovative Miele technology
Note
Patented honeycomb drum 2.0 and ideal suds container geometry ensure efficient reprocessing with minimal consumption values.^*Patent: EP 2 700 744 B1
Ideal operation thanks to colour touch display – M Touch Pro Plus
Note
Access all wash programmes and machine functions easily and intuitively at the touch of a fingertip via the clear text touch display.
Simple and safe operation thanks to automatic door lock
Note
The door can be opened and closed via OneFingerTouch thanks to the automatic door lock.
Connected for the future using LAN and WiFi
All the information you need
Prepared for connection to high-performance software solutions.^*Note: the availability of the software solution is country-specific

Front wall texture

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Product benefits

Low consumption values

Economical and efficient

Economical and efficient: laundry machines from Miele Professional boast exceptionally low consumption values.

ECO programmes

Save up to 42 % on energy^*Based on the example of the PWM 916 with cold water connection, Eco Cottons or Eco Cottons Intensive compared with the standard Cottons programme, with cold water connection. This information is based on laboratory values and can differ in practice.

Particularly efficient reprocessing of normally or lightly soiled laundry in the ECO programme.

Exclusive to Miele

Innovative suds container

Low water and energy consumption

Efficient use of resources with redesigned suds container.

Exclusive to Miele

Patented honeycomb drum 2.0

Gentle fabric care and intense cleaning performance

Optimum laundry care and cleaning thanks to patented honeycomb drum with scoop ribs for effective wetting.

Proven hygiene

Effective against viruses – scientifically proven

Our washing machines in the Benchmark series remove more than 99.9 % of all viruses (including coronaviruses).

Short programme cycles

Quick and efficient

Premium commercial technology allows you to benefit from the shortest programme cycles.

3-dimensional imbalance monitoring

Spinning at a professional standard

Reliable moisture removal from wash items thanks to professional 3D sensor technology.

EcoSpeed – patented wash rhythm^*European patent: EP 1354997 B1

A new balance of mechanical action and water usage

Intensive cleaning with reduced water consumption due to optimised changes in speed.

Preparation of cleaning cloths

Ready for immediate use

Cleaning cloths are reprocessed and prepared in the machine in one step.

Exclusive to Miele

Patented pre-spin^*Patent: EP 2 003 236 B1

Clean from the start

Perfect cleanliness Cleaning cloths are rinsed out before the start of the washing process.

Efficient spring-in-spring system^*German patent: DE 102010037103 B3

Extremely smooth running

Extremely smooth running, even at high spin speeds, thanks to efficient suspension system.

Exclusive to Miele

Automatic door lock

Easy to open and close

OneFingerTouch enables easy door closing.

Freely programmable washing machine controls

Complete versatility

With freely programmable controls, all wash parameters can be adjusted.

M Touch Pro Plus controls

The benchmark for professional machine operation

Conveniently select and adjust all wash programmes at the touch of a fingertip via the touch display.

Large door opening

Quick loading and unloading

Simple loading and unloading thanks to large door opening with diameter of 415 mm.

Subject to technical changes; no liability accepted for the accuracy of the information given! Figures as examples for showing the product benefit.

Connection of payment system

Self-service operation

Optimum use in self-service areas is possible thanks to the connection for payment systems.

Connector Box

Flexible connection to external systems

The Connector Box facilitates connections to external systems, e.g. payment, dispensing and peak-load systems.

LAN interface

Secure data exchange

The LAN interface enables secure communication in the local network via a LAN cable.

WLAN interface

Wireless data exchange

The WLAN interface enables wireless communication in the local network.

Subject to technical changes; no liability accepted for the accuracy of the information given! Figures as examples for showing the product benefit.

Low consumption values

Economical and efficient

Economical and efficient: laundry machines from Miele Professional boast exceptionally low consumption values.

ECO programmes

Particularly efficient reprocessing of normally or lightly soiled laundry in the ECO programme.

Exclusive to Miele

Innovative suds container

Low water and energy consumption

Efficient use of resources with redesigned suds container.

Large capacity

More space

Miele Professional washer-extractors have a large capacity drum to accommodate large loads of laundry.

Steam heating method

Full steam ahead

If steam is available, this can be used directly for heating the Miele commercial laundry machines.

Automatic load control Plus

Highest precision

High savings potential in terms of resources and running times as parameters are adjusted to the load size.

Peak load cut-out

Avoiding electricity voltage peaks

Comprehensive energy management by integrating the machines into an energy management system.

Efficient hot water connection

Quick and economical

Connection to a hot water supply enables excellent savings in time and energy with minimal effort.

Resource-efficient water recycling (option)

Economical

The water from the final rinse cycle is recycled for the next pre-wash.

Time-saving laundry care

Highly efficient, highly reliable

Benefit from short drying times thanks to optimum spin performance.

Subject to technical changes; no liability accepted for the accuracy of the information given! Figures as examples for showing the product benefit.

Exclusive to Miele

Patented honeycomb drum 2.0

Gentle fabric care and intense cleaning performance

Optimum laundry care and cleaning thanks to patented honeycomb drum with scoop ribs for effective wetting.

Subject to technical changes; no liability accepted for the accuracy of the information given! Figures as examples for showing the product benefit.

Proven hygiene

Effective against viruses – scientifically proven

Our washing machines in the Benchmark series remove more than 99.9 % of all viruses (including coronaviruses).

Disinfection rinse

Maximum hygiene

A final rinse with a special high temperature/holding time provides additional reassurance with regard to hygiene.

Proven hygiene

Excellent hygiene quality – independently verified

The combination of disinfection programmes and high safety standards has been verified by an independent jury.

High temperature consistency

We keep our promises

For reliable cleaning results and maximum hygiene, the temperature of the washing water is monitored constantly.

Subject to technical changes; no liability accepted for the accuracy of the information given! Figures as examples for showing the product benefit.

Short programme cycles

Quick and efficient

Premium commercial technology allows you to benefit from the shortest programme cycles.

3-dimensional imbalance monitoring

Spinning at a professional standard

Reliable moisture removal from wash items thanks to professional 3D sensor technology.

EcoSpeed – patented wash rhythm^*European patent: EP 1354997 B1

A new balance of mechanical action and water usage

Intensive cleaning with reduced water consumption due to optimised changes in speed.

Preparation of cleaning cloths

Ready for immediate use

Cleaning cloths are reprocessed and prepared in the machine in one step.

Exclusive to Miele

Patented pre-spin^*Patent: EP 2 003 236 B1

Clean from the start

Perfect cleanliness Cleaning cloths are rinsed out before the start of the washing process.

Excellent spin performance

Intensive dewatering for high energy efficiency

Very low residual moisture on account of high g-factor.

Precisely controlled water consumption

Every drop counts

The flow meter monitors the volume of water intake precisely for maximum efficiency.

Subject to technical changes; no liability accepted for the accuracy of the information given! Figures as examples for showing the product benefit.

Efficient spring-in-spring system^*German patent: DE 102010037103 B3

Extremely smooth running

Extremely smooth running, even at high spin speeds, thanks to efficient suspension system.

Sophisticated asynchronous motor

Powerful and quiet

Sophisticated asynchronous frequency-controlled motor enables maximum performance and durability.

Reliable water drainage

No sharp corners or edges

The professional dump valve ensures trouble-free drainage even with coarse soiling.

Powerful heater elements

Truly powerful

The washer-extractors are equipped with powerful heater elements for heating water quickly.

Excellent durability

Ultimate quality

Professional technology ensures excellent reliability and durability for daily work routine.

Subject to technical changes; no liability accepted for the accuracy of the information given! Figures as examples for showing the product benefit.

Exclusive to Miele

Automatic door lock

Easy to open and close

OneFingerTouch enables easy door closing.

Freely programmable washing machine controls

Complete versatility

With freely programmable controls, all wash parameters can be adjusted.

M Touch Pro Plus controls

The benchmark for professional machine operation

Conveniently select and adjust all wash programmes at the touch of a fingertip via the touch display.

Large door opening

Quick loading and unloading

Simple loading and unloading thanks to large door opening with diameter of 415 mm.

User instructions in a variety of languages

Simple and easy to understand

Avoids operating errors: All instructions and processes can be displayed in a variety of languages.

Programme selection via colour frame

Intuitive and simple operation

Reliable operation: colour-coding assists with selecting the right programme.

Countdown indicator

An eye on the time

After the programme has started, the display shows the cycle time remaining.

Delay start freely selectable

Well-planned laundry care

The programme start time can be pre-set in advance for efficient planning.

Add laundry

Open the door and add laundry

Did you forget an item of laundry? Don’t worry – simply open the door and add the laundry.^*It is possible to add laundry within the first few minutes of starting a programme.

Subject to technical changes; no liability accepted for the accuracy of the information given! Figures as examples for showing the product benefit.

Show all benefits

Product details

PWM 920 [SD DV DD]
EAN 4002516436133 / Article number 51920012GB / Material number 11779830

Construction type and version

Construction type	Front loader
Range	Performance Plus
Front	Stainless steel
Control panel colour	Stainless steel
Load ratio	1:9
Load in kg	20
Drum volume in l	180
Door opening [Ø] in mm Large drum opening Large drum opening for fast, ergonomic loading and unloading ensures smooth operation.	415
Door opening angle in degrees	180
Door hinge	right
Automatic door lock	Automatic door lock OneFingerTouch enables easy door closing.
Innovative suds container	Innovative suds container Efficient use of resources with redesigned suds container.
Maintenance-free motor with frequency converter	Sophisticated asynchronous motor Sophisticated asynchronous frequency-controlled motor enables maximum performance and durability.
Patented stainless steel honeycomb drum 2.0	Patented honeycomb drum 2.0 Optimum laundry care and cleaning thanks to patented honeycomb drum with scoop ribs for effective wetting.

Application

Suitable for the hotel and catering industry	Washer-extractors for hotels and restaurants These washing machines meet the requirements of hotels and restaurants. Depending on the control type, the washing machines offer special programmes for optimum cleaning and care of kitchen, bed and table linen as well as curtains.
Suitable for retirement and care homes	Washing machines for care homes These washing machines meet the requirements of retirement and care homes. Depending on the control type, the washing machines offer specially designed disinfection programmes as the basis for optimum hygiene for contaminated or potentially infected laundry, in compliance with Robert Koch Institute guidelines.
Suitable for facility management	Washing machines for facility management These washer-extractors meet the requirements of facilities management. These machines are set up as standard to process mop heads and cleaning cloths with cleaning or disinfection solution. They are also equipped with domestic-style washing machine programmes for the perfect cleaning of work uniforms.
Suitable for launderettes	Washing machines for laundrettes These washer-extractors are suitable for use in launderettes, for example thanks to their robust commercial grade technology for short cycle times, their ease of use as well as the optional connection to payment systems.
Suitable for residential homes and apartments	For apartment blocks & residential homes These washer-extractors are suitable for use in apartment blocks and residential homes, thanks for example to the use of robust commercial technology for particularly short cycle times. These machines are equipped with domestic-style programmes, are easy to use and can also be operated with payment systems.
Suitable for dry cleaners	Washing machines for dry cleaners These washing machines meet the requirements of dry cleaners. Depending on the control type, the washing machines offer special programmes for washing duvets, as well as the WetCare system for washing particularly sensitive items (shirts, suits, etc.).
Suitable for commercial laundries	Washer-extractors for commercial laundries These washing machines meet the requirements of commercial laundries. Depending on the control type, the washing machines are equipped with a variety of programmes for all types of fabrics that a laundry operation may come across.
Suitable for small businesses	Washing machines for small businesses These washing machines meet the requirements of small businesses. Depending on the control type, the washing machines feature special programmes for cleaning and caring for a wide range of textiles as well as removing stubborn soiling such as flour, grease or oil.
Suitable for fire brigades and rescue services	For fire brigades and rescue services These washer-extractors are suitable for use by fire brigades and rescue services with their special programmes for the optimum cleaning of respiratory masks, protective work clothing and chemical protective suits. If required, programmes for thermal and chemo-thermal disinfection are also available.
Suitable for studs, riding schools and stables	Washing machines for stud farms & riding stables These washing machines are suitable for use in stud farms and riding stables, in particular thanks to their special programmes for the perfect reprocessing of horse blankets, saddle blankets and wool blankets.
Suitable for universities, nurseries, and schools	Wash. m. f. univ., schools & nursery schools These washing machines meet the requirements of universities, schools and nurseries, and offer a number of quick, domestic-style programmes for a wide range of requirements. Depending on the control type, the washing machines offer special programmes as the basis for hygienic laundry care.
Suitable for hospitals	Washing machines for hospitals These washing machines meet the requirements of hospitals. Depending on the control type, the washing machines are equipped with programmes for thermal and chemo-thermal disinfection according to the list produced by the Robert Koch Institute in Berlin – providing a basis for safe and reliable hygiene.
Suitable for camp sites	Washing machines for camp sites These washer-extractors meet the requirements of camp sites. Among other things, they are suitable for use with payment systems, are easy to operate and are equipped with numerous domestic-style programmes.
Suitable for sports clubs	Washing machines for sports clubs These washing machines meet the requirements of sports clubs. Depending on the control type, the washing machines offer special programmes for cleaning shoes and protectors.
Suitable for beauty salons, spas, and fitness centres	Washing machines for salons/spas/fitness centres These machines meet the requirements of beauty salons, spas and fitness centres, for example, in swimming pools and saunas. Depending on the control type, the washing machines offer special programmes for washing towels.
Suitable for doctors' and dentists' practices	Washing machines for medical & dental practices These washing machines are suitable for use in medical and dental practices. The machines are equipped with special wash programmes as the basis for reliable hygienic cleaning of laboratory coats, towels, pads, etc.
Suitable for the petrochemicals industry	Washing machines for the petrochemicals industry These washing machines are particularly well suited to the requirements of the petrochemicals industry. For example, they have special programmes for heavily soiled loads.
Suitable for the food-processing industry	Washing machines for the food industry These washing machines are particularly well suited to the requirements that the food processing industry has for reprocessing fabrics – from tablecloths to oven gloves and workwear. Disinfection programmes ensure the necessary level of hygiene is achieved.
Suitable for amusement parks & holiday complexes	Washing machines for amusement & holiday complexes These washing machines are particularly well suited to the requirements of amusement parks and holiday complexes, e.g. due to their robust commercial grade technology with very short programme durations, simple operation and the optional connection to payment systems.
Suitable for state/community care facilities	Washing machines for state/community care These washing machines are particularly well suited to meeting the requirements of state/community care facilities. They combine professional technology and programmes for domestic use with short running times. They are also very easy to use and can be connected to payment systems if required.

Performance data

Tested virucidal efficacy	Proven hygiene Our washing machines in the Benchmark series remove more than 99.9 % of all viruses (including coronaviruses).
Proven hygiene	Proven hygiene The combination of disinfection programmes and high safety standards has been verified by an independent jury.
Specific water consumption for cold water connection in l/kg Note In the Cottons 60°C programme with connection to cold water.	6.2
Specific energy consumption for cold water connection in kWh/kg Note In the Cottons 60°C programme with connection to cold water.	0.13
Specific water consumption for hot water connection in l/kg Note In the Cottons 60 °C programme with connection to hot and cold water, hot rinse.	5.9
Water consumption with cold water connection in l Note In the Cottons 60°C programme with connection to cold water.	124
Water consumption for cold water connection in Mops standard 60 °C programme in l	229
Energy consumption with cold water connection in kW Note In the Cottons 60°C programme with connection to cold water.	2.5
Energy consumption for cold water connection in Mops standard 60 °C programme in kWh	4.1
Programme duration in minutes with cold water connection Note In the Cottons 60°C programme with connection to cold water.	49
Water consumption with hot water connection in l Note In the Cottons 60 °C programme with connection to hot and cold water, hot rinse.	118
Water consumption in ECO programme with cold water connection in l Note In the Cottons ECO 50 °C programme with connection to cold water.	116
Energy consumption in ECO programme with cold water Note In the Cottons ECO 50 °C programme with connection to cold water.	1.7
Programme duration in minutes with cold water connection in ECO programme Note In the Cottons ECO 50 C programme with connection to hot water.	39
Water consumption in ECO programme with hot water connection in l Note In the Cottons ECO 50 C programme with connection to hot water.	114
Programme running time in minutes for Mops standard 60 °C programme with cold water connection	61
Residual moisture with cold rinse in %	48
Residual moisture with hot rinse in %	44
Residual moisture when processing cleaning cloths in %	25
Spin speed in rpm	1075
g factor	462
Tested operating hours Note Our machines undergo intensive testing under laboratory conditions. The actual operating hours may vary depending on actual usage behaviour, maintenance and care of the machine.	30000

Control system

Control system	M Touch Pro Plus
Programmability	Freely programmable
Max. delay start in h	Freely selectable Delay start freely selectable The programme start time can be pre-set in advance for efficient planning.
Time left display	Countdown indicator After the programme has started, the display shows the cycle time remaining.
Programme sequence indicator
Selectable display languages	User instructions in a variety of languages Avoids operating errors: All instructions and processes can be displayed in a variety of languages.
Option to enter weight prior to start of programme

Dispensing

Detergent drawer	3 compartments
Maximum number of connections for liquid dispenser pumps [number]	12 Note Maximum number of mechanical connections for dispenser pumps. In the case of the Profitronic M and Profitronic D controllers, multi-function modules are required for electronically controlling the pumps. With the M Touch Pro and M Touch Pro Plus controllers, connector boxes must be used to establish the connection.
Empty sensor	Empty sensing A message in the machine display will indicate promptly if one of the containers is empty.

Standard electrical connection

Heating type	Direct steam Direct steam heating Steam with a pressure of up to 4 bar can be used for direct heating. The washing water is heated by the steam being directly funnelled into the suds container.
Electrical connection	3N AC 400V 50HZ
Steam heater rating in kW	27
Total connected load in kW	3.1
Fuse rating in A	16

Possible voltage variant 1

Electrical connection	3N AC 400V 60HZ
Total connected load in kW	3.1
Fuse rating in A	16

Water connection/drainage

Cold water [number]	3 x 1/2" hose w/ 3/4" union
Hot water [number]	1x 1/2" hose w/ 3/4" th. union
Hard water (optional) [number]	2 x 1/2" w/ 3/4" union
Dump valve	DN 70 Reliable water drainage The professional dump valve ensures trouble-free drainage even with coarse soiling.

Steam connection

NEMA Plug: Twist Lock L6-30	½"

Dimensions and weight

External dimensions, height in mm	1450
External dimensions, width in mm	924
External dimensions, depth in mm	935
External dimensions, gross height in mm Note Including packaging	1585
External dimensions, gross width in mm Note Including packaging	1090
External dimensions, gross depth in mm Note Including packaging	1130
Net weight in kg	390
Gross weight in kg Note Including packaging	410
Maximum floor load in N	5765

Emissions data

Emission sound pressure level in the workplace Emission sound pressure level in the workplace The emission sound pressure level is a value given to the noise created by the machine. Miele Professional commercial laundry machines have very low noise levels.	67 dB(A) re 20 µPa
Heat dissipation into the room in MJ/h Heat output into the room During operation, laundry machines release heat into the surrounding area. The released amount of heat/time depends on the set temperatures and the intensity of use. The stated maximum value can be used to control the temperature of the area or to calculate an increase in room temperature.	6.48

Features

Patented pre-spin	Patented pre-spin^* Perfect cleanliness Cleaning cloths are rinsed out before the start of the washing process.Patent: EP 2 003 236 B1
Cloth reprocessing	Preparation of cleaning cloths Cleaning cloths are reprocessed and prepared in the machine in one step.
3-dimensional imbalance monitoring	3-dimensional imbalance monitoring Reliable moisture removal from wash items thanks to professional 3D sensor technology.
Disinfection rinse	Disinfection rinse A final rinse with a special high temperature/holding time provides additional reassurance with regard to hygiene.
Efficient scoop-and-ladle ribs	Patented honeycomb drum 2.0 Optimum laundry care and cleaning thanks to patented honeycomb drum with scoop ribs for effective wetting.
EcoSpeed	EcoSpeed – patented wash rhythm^* Intensive cleaning with reduced water consumption due to optimised changes in speed.European patent: EP 1354997 B1
Spring-in-spring system	Efficient spring-in-spring system^* Extremely smooth running, even at high spin speeds, thanks to efficient suspension system.German patent: DE 102010037103 B3
Temperature monitoring	High temperature consistency For reliable cleaning results and maximum hygiene, the temperature of the washing water is monitored constantly.
Special heater element	Powerful heater elements The washer-extractors are equipped with powerful heater elements for heating water quickly.
Automatic load control+	Automatic load control Plus High savings potential in terms of resources and running times as parameters are adjusted to the load size.
Volumetric flow meter (optional)	Precisely controlled water consumption The flow meter monitors the volume of water intake precisely for maximum efficiency.
Add laundry	Add laundry Did you forget an item of laundry? Don’t worry – simply open the door and add the laundry.^*It is possible to add laundry within the first few minutes of starting a programme.
Programme selection via colour frame
Efficient fast spin cycle	Time-saving laundry care Benefit from short drying times thanks to optimum spin performance.
Emergency switch-off	Note The EMERGENCY STOP switch can be pressed to avert actual or impending danger by shutting down the machine safely.
Machine-independent accessories	A wide range of accessories Consistently perfect work processes and efficiency - with a large selection of practical accessories.

Efficiency and sustainability

Recycling rate in %	92

Connection options

Payment system (optional)	Connection of payment system Optimum use in self-service areas is possible thanks to the connection for payment systems.
Optical interface for service access	Note Authorised service personnel can use the optical interface to easily and quickly read out data from the machine for service purposes.
Peak-load negotiation / energy management (optional)	Peak load cut-out Comprehensive energy management by integrating the machines into an energy management system.
Water recovery (optional)	Resource-efficient water recycling (option) The water from the final rinse cycle is recycled for the next pre-wash.
LAN
WiFi	WLAN interface The WLAN interface enables wireless communication in the local network.
Connector Box	Connector Box The Connector Box facilitates connections to external systems, e.g. payment, dispensing and peak-load systems.

Capacities

Respirator masks [number]	15
Helmets [number]	5
Overalls [number]	3
Over jackets [number]	5
Chemical protection suits [number]	2
Synthetic duvets [number]	2
Synthetic pillows [number]	4
Down duvets [number]	2
Down pillows [number]	4
Cloths, 22 g [number]	456
Cotton mops, 40 cm / 190 g [number]	106
Cotton mops, 50 cm / 220 g [number]	91
Microfibre mops, 40 cm / 120 g [number]	167
Microfibre mops, 50 cm / 170 g [number]	117
Mops, office, 100 g [quantity]	200
Mops, stairway, 150 g [quantity]	130
Summer horse blankets [number]	3

Standards, test certificates and symbols

CE
VDE-EMC
VDE
Splash-proof safety rating IPX4
UKCA
WEEE
Complies with Machinery Directive 2006/42/EC

Additional accessories and consumables

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Additional accessories for laundry technology

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Cleaning chemistry can be found in the laundry room.

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