Sunny flatterer of souls – the Rocabella in Santorini
Encounters guaranteed to make a lasting impression
'Our hotel is characterised by its love of detail, its personalised services ensuring that each guest is made to feel at home by our warmly welcoming team', says Georgios Kalfopoulos, Managing Director of the Rocabella Santorini Hotel, waxing lyrical. After completing his studies at the Cornel University in New York, he assumed the post as Managing Director of the Rocabella Hotel in Santorini and has since devoted his life to guaranteeing unforgettable moments, day in and day out.
'It is said that a hotel should reflect the personality of its principal. And that is precisely what I am trying to do here at the Rocabella'. A personal rapport with his guests is particularly important: 'I believe it keeps one young and it is very educational to spend as much time as possible with guests', says Mr. Kalfopoulos.
Rest and relaxation for all the senses
That guests always enjoy pride of place at the Rocabella is evidenced by the numerous services and amenities which make a stay in this picturesque accommodation such a wholly individual experience.
Alongside a wellness programme aimed at meeting individual needs, guests can also charter an exclusive yacht, embark on a wine tour or have their room converted into their own private restaurant. Even a helicopter sightseeing flight to witness the spectacular sunset is part of the broad indulgent programme.
'At the Rocabella, we don't simply offer a range of services. We see each service as the opportunity to present our guests a personalised and individual experience', says Georgios Kalfopoulos.
Laundry care down to the last detail
Laundry care, too, is a matter of meticulous care – and is done in-house. 'The laundry in our hotel enjoys top priority: From the quality of our bed linen and towelling to the detergents, washing machines and dryers used'. After all, every single detail counts in ensuring guests have a perfect stay. To achieve this, the Rocabella has been using machines from Miele Professional for seven years:
- two washing machines (PW 418)
- two dryers (PT 8403)
- a rotary ironer (PM 1214)
- The hotel is presently due to take delivery of an additional Miele Professional washing machine (PWM 520).
'And we will be adding further equipment over the next two years', says Georgios Kalfopoulos, 'as machines from Miele Professional provide precisely the quality we need. Since they never leave us high and dry with our mountains of laundry, we often endearingly refer to them as our workhorses'. He also has much praise for Miele's fast and professional on-site servicing, the ease of machine use and the durability of the products. 'So far, my experience with Miele has been entirely positive. I simply couldn't imagine anything better'.
My motto in life: Live the life that would spark envy.
Happy ever after
The hotel's own wedding team, true to the motto 'Your wedding is our wedding', ensures unforgettable moments by creating a breathtaking backdrop for couples to tie the knot – ever since 1998. 'Since then, we have planned, organised and staged more than 1,000 superb weddings'. Alongside a love of guests, the Rocabella is incredibly fond of animals. We believe that animals are the purest of God's creations'. Consequently, cats and dogs are always given a warm welcome and thoroughly cosseted.
The same applies to his work as hotel manager. Despite frequently working a 14-hour day, particularly at the height of the season, Georgios Kalfopoulos goes about his duties with a sense of passion but is also always at pains to take out quality time for himself. 'My secret to happiness are the five minutes at sundown which I spend with classical music in my ears. I am oblivious to everything around me as my spirit goes on a journey'.
Further information: www.rocabella-hotel-santorini.com
This article is part of our customer magazine "Welcome & Stay". Feel free to download the digital version of the magazine.
