Providing the ultimate experience for guests of the future
A wave of innovation for hotel guests
Often looking for a comfortable and tranquil environment to unwind in, guests don’t expect their stay to be disrupted with annoying issues.
The sector has witnessed a large amount of innovation over recent years, and this seems like a trend that is set to continue. We have seen the introduction of mobile apps doubling as digital room keys to help reduce the risks associated with guests losing key cards or encountering demagnetisation issues. And the widespread adoption of self-service check-in kiosks has revolutionised the way we check-in. Not only do they allow for a smoother process when you first arrive, but they also reduce the pressure on hotel staff, especially considering the shortages in the industry.
Technological advancements such as RFID (Radio Frequency Identification) tags, a type of tracking system that uses radio frequency to track and communicate with items, are becoming increasingly popular as we move towards the future. They provide the ability to track a number of things including the cleaning and upkeep of linens to meet the necessary hygiene standards or by monitoring minibar items and alerting staff when stock is starting to diminish, greatly improving efficiencies across the management of hotels. These innovations not only ensure adherence to good hygiene standards but also enhance the overall guest experience. The integration of AI continues to play a pivotal role. Many hotels now operate with AI virtual agents, a program which can autonomously answer customer questions on their website, reducing staff labour with a high level of user satisfaction. AI also plays a role providing substantial help from offering rate recommendations and showcasing special offers on a hotel’s website to efficiently managing the scheduling of staff hours.
Integrating apps can also provide much more efficient handling of laundry for hotels, whether that be in-house or self-service for their guests. Our Miele MOVE and appWash solutions provide a streamlined, easy to use service so you can see which machines are available to use, how until their cycles finish and manage payment processes for guests.
A seamless dining experience
The need for innovation is particularly evident in busy food and beverage services such as restaurants and fast-food chains, where maintaining quick pace is essential. Therefore, speedy and reliable solutions are essential in providing a seamless and efficient dining experience. Digital wallets, for example, have emerged as game changers, simplifying the payment process and providing convenience to customers who are now able to tip through user-friendly digital apps. Customers no longer need to panic if they forget their wallet when it’s time to pay the bill as they can simply pay using their smart device, resulting in a more pleasurable and stress-free dining experience.
Looking ahead, the sector is on the brink of an exciting, transformative era. The integration of smart technologies, such as AI (Artificial Intelligence) to provide personalised food and beverage recommendations, and the use of robot servers for automated orders, signals a shift away from traditional staff-service experiences, ushering in a more promising and streamlined future.
Balancing progress and environmental responsibility
As the industry embraces these exciting innovations, it is imperative to balance progress with environmental responsibility. Sustainability efforts have become integral in many hospitality businesses, with some establishments adopting eco-friendly practices via the installation of solar panels, switching to energy-efficient lighting or even going full net-zero, with some establishments producing as much energy as they consume.
Investing in energy-efficient products such as washing machines, dryers , dishwashers and ironers from Miele Professional, are a great way to demonstrate your businesses commitments to making tangible changes. New generations of our products are designed with sustainability in mind. Our Little Giants washing machines provide a 22% water saving and a 28% energy saving when compared with the previous model. Not only that, but they are also tested for up to 30,000 cycles, ensuring that they won’t need replacing for a long time. And our MasterLine freshwater dishwashers are tested for 28,000 cycles with the doors opened and closed 100,000 times, so you can rely on effective and long-lasting outputs.
Let’s move forward
The hospitality industry is in a place where it can really take advantage of innovation to enhance guest satisfaction . As technology continues to reshape the sector, from AI-driven personalisation to sustainable practices; the future promises increased efficiencies and more memorable experiences. Embracing these advancements while prioritising environmental responsibility ensures a harmonious balance between progress and sustainability. With a commitment to cutting-edge solutions and eco-friendly practices, the hospitality industry not only meets the dynamic needs of guests but also charts a course towards a more responsible and promising future.
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- 1.HotelTechReport - https://hoteltechreport.com/news/tech-in-hospitality
- 2.Hospitality World - https://hospitality.economictimes.indiatimes.com/news/speaking-heads/how-technology-has-penetraterated-to-drive-innovation-in-hospitality/98142090
- 3.Les Roches - https://lesroches.edu/blog/innovation-hotels/
- 4.Cvent - https://www.socialtables.com/blog/hospitality/technology-innovation/
- 5.Miele sustainability report - https://media.miele.com/ex/professional/blog/22-1163_Sustainability_Charts_INT_en_final.pdf